Mayer & Mayer Optometrists
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Privacy Notice

 

PRIVACY NOTICE FOR PATIENTS OF MAYER & MAYER OPTOMETRISTS

Why we collect and process your personal data

Mayer & Mayer Optometrists is a registered data controller.  This privacy notice sets out our privacy policy.

We collect and process patients’ personal data for the purposes of healthcare.

Our legal bases for processing personal data for healthcare purposes, including appointment reminders, include public task or legitimate interests.

·         When we provide services under the NHS General Optical Services contract (such as a sight test funded by the NHS), our legal basis for processing personal data in respect of that service is public task.

·         Otherwise our legal basis is legitimate interests.

Our condition for processing special category data is the provision of health or social care.

The data we may collect and process

The personal data of patients that we may collect and process includes:

·         Your name, contact details and personal identifiers (such as date of birth and NHS number)

·         Your general and ocular health history, your family medical and ocular history, and any relevant signs or symptoms you tell us about

·         Details of medicines, spectacles and contact lenses prescribed for you

·         Details of examinations and other healthcare checks and treatments we provide

·         Information relevant to your continued care from other people who care for you or know you well, such as other health professionals and relatives

How we hold and share your personal data

We process your personal data in the strictest confidence.  We keep your personal data securely in our filing and electronic systems.  Patient records are only accessible to the healthcare professionals working at the practice and those under their supervision.

We will usually keep any personal data we hold about you for ten years after our last contact with you before we delete it.  This is the period recommended as good practice by the College of Optometrists.  If we collected the data when you were aged under 18, we will keep it until your 25th birthday, in line with NHS requirements.  In exceptional cases we may need to retain personable data for a longer period, and will explain our reasons for doing so on request.

In the course of processing your personal data we may share it with:

·         The healthcare professionals working at this practice and those under their supervision

·         Healthcare professionals and those under their supervision at other optical practices, but only if you have specifically asked us to pass your personal data (such as prescription) to them

·         Your GP, ophthalmologists and other healthcare providers and commissioners, and suppliers of optical appliances or similar products, in connection with your ongoing healthcare treatment

·         Financial institutions so that we can arrange payment for services provided to you.

 

 

Your rights

You have legal rights in respect of the personal data we hold about you.  The Information Commissioner’s Office (ICO) whose details are below, has published guidance on the full range of rights.   The rights that are most relevant to the way in which we use your personal data include:

·         The right to be informed about how we use personal data – this privacy notice gives that information.

·         The right to object – if you object to us processing your data for healthcare purposes where our legal basis is legitimate interests (see ‘why we collect and process your personal data’, above) we will then stop doing so, unless we are processing the data in respect of a legal claim or can otherwise show that our legitimate interest in processing the data overrides your rights and interests

·         The right of access – if you ask us for the personal data we hold about you we will provide it within a month, free of charge (unless we have already provided it to you, in which case we may have to charge you the administrative cost of providing it again)

·         The right to rectification – if you ask us to correct personal data about you that is inaccurate or incomplete, we will do so within a month (unless we need longer, in which case we will discuss this with you)

·         The right to erasure – also known as ‘the right to be forgotten’.  If you ask us to delete your personal data, we will do so if there is no compelling reason to continue processing the data.  We will not usually delete healthcare data before our usual time limit (see ‘how we hold and share your personal data’ above) where we have a duty to keep accurate records – for example, to comply with a legal obligation, or in connection with a legal claim.  If you ask us to delete such data we will discuss this with you.

Contacting us and the ICO about your personal data

Please speak to us first if you have any questions or concerns about the way in which we process personal data.  Telephone 01704 532367 or email info@mayerandmayer.com or write to us at Mayer & Mayer Optometrists, 7 Grange Road, Southport, Merseyside PR9 9AB.

You have the right to complain to the ICO if you have a concern about our handling of your personal data which you do not think we can resolve.  You can contact the ICO at https://ico.org.uk or telephone them on 0303 123 1113.

Mayer & Mayer Optometrists Website

The pages on the Mayer & Mayer Optometrists website (‘’the Website’’) are published by Mayer & Mayer Optometrists Ltd. , a company registered in England and Wales with company registration number 05419445, whose registered address is at 7 Grange Road, Southport, Merseyside PR9 9AB.

Mayer & Mayer Optometrists respect your right to privacy and will process personal information you provide only in accordance with the General Data Protection Regulation (GDPR).

The information collected and how it is used

Mayer & Mayer Optometrists will not collect any information about individuals, except where it is specifically and knowingly provided by them.

Third-party use of information

Except as described above, Mayer & Mayer Optometrists will not disclose, sell or rent your personal information to any third party.

However, if a third party acquires all (or substantially all) of Mayer & Mayer Optometrists’s business and/or assets, Mayer & Mayer Optometrists may disclose your personal information to that third party in connection with the acquisition.  Mayer & Mayer Optometrists may disclose your information where required to do so by applicable law, by a governmental body or by a law enforcement agency.

Security

Whilst Mayer & Mayer Optometrists take appropriate technical and organisational measures to safeguard the personal information that you provide, no transmission over the internet can ever be guaranteed secure.  Consequently, please note that the security of any personal information that you transfer over the internet to Mayer & Mayer Optometrists cannot be guaranteed.

Third party sites

The Website may contain links to other websites operated by third parties.  Please note that this privacy notice applies only to the personal information that Mayer & Mayer Optometrists collect through the Website and Mayer & Mayer Optometrists cannot be responsible for personal information that third parties may collect, store and use through their website.  You should always read the privacy statement of each website you visit carefully.


  • Fully qualified optometrist at both of our practices
  • NHS and Private treatment
  • Relaxed Environment
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Telephone: 01704 532367
info@mayerandmayer.com
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find us

7 Grange Road, Southport PR9 9AB
(01704) 532367 (map)
54 Church Road, Tarleton, Preston
(01772) 812938 (map)

 
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